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Addressing Grievances Online as per AICTE Norms
Oréll is the global leader in educational services and innovative solutions providing exceptional technology solutions exclusively for the education domain - the world’s most preferred Digital Language Lab, the all-inclusive School Management ERP Software, world-class eLearning Software (LMS), integrated eLibrary, Proctored Online Examination Software etc…
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EduGrievance is a centralized online grievance redressal system for educational institutions. Web-based and smart, students, teachers, staff, and parents can post complaints online from any device 24/7. Automatic routing of grievances to the right authority accelerates redressal time, substantially. Real-time tracking/monitoring lends credibility and transparency to the entire process.
The University Grants Commission (UGC) and the All India Council for Technical Education (AICTE) have stipulated that all institutions of higher learning, including professional colleges should have an effective mechanism in place for students to post complaints/grievances and for managements to effectively redress it to safeguard student interests including unfair practices, harassment, ragging, and etcetera.
Managing and maintaining an effective and transparent analogue Grievance Redressal System can be often cumbersome, tedious, and time-consuming. EduGrievance offers a comprehensive, standalone, and cost-effective management system to streamline the processes of grievance handling and redressal at institutions. Innovative, integrated, and intuitive, it is a superefficient online portal that seamlessly makes the entire process of posting complaints and addressing those 100% foolproof and trackable, even for statutory bodies. Not only students but all authorized users including teachers and parents can post grievances.
EduGrievance is hosted on the cloud and a link to it will be provided on your website, which your authorized users such as your students, teachers, parents, staff and/or authorized personnel can quickly access by just clicking on it from any mobile device. They will be instantly directed to the portal where they can post their grievance. This post will automatically get sent instantly to the relevant authority/depart for redressal. Complainants, management, and even statutory bodies can view posts at any point in time and track/monitor them till they are appropriately dealt with or redressed.
Unique login for every user with username & password.
Register complaints/grievances online
View status of complaints
Unique login for Admin and authorized grievance cell personnel
Authorized personnel can view and address complaints
Generate status reports with details on grievances received, redressed and/or pending
EduGrievance online grievance redress software for professional colleges will help you replace the inefficient grievance approach at your institution by automating it. With EduGrievance, complaints from users follow a method for reporting that ensures that they reach the right authority, instantly. This grievance monitoring portal would help speedy redressal of the grievances, reduce complaints at institutions.
The grievance redressal mechanism is intended to facilitate people address their grievances online. This online grievance tracking system is an effective means to communicate with the authorities regarding their complaints in a time saving and cost-effective manner. Besides, online grievance administration ensures that the grievances are addressed promptly making use of grievance redressal technologies, which automatically tracks and pursues its status.
EduGrievance is a sound online grievance handling mechanism that is easily accessible, simple, quick, and fair, while ensuring 100% confidentiality for all users. Also, it is responsive, effective, accountable and able to provide feedback to the management of institutions, enabling the implementing of systematic reforms. This online grievance management mechanism, designed in accordance with the AICTE directive, aims at resolving grievances of students, parents and others with optimal transparency and accuracy.
The online grievance handling system lets authorities to monitor whether institute stakeholders are misusing any services and also automates the entire grievance procedure right from registration to its closure. This online grievance administration system allows you to add the existing or new grievance redressal cell members into the portal and to track grievances online to give immediate response/resolution to the complainants.
Grievances at educational institutions fall into two categories primarily – academic and non-academic. The purpose of online grievance redressal system for AICTE affiliated colleges is to ensure that the institute complies to resolve internally all types of grievances in a timely manner. It is advantageous to students, faculty, staff, and administration is that it keeps all communications transparent yet discreet.
The Humanities and Management Unit, School of Engineering, Kathmandu University, Nepal, has recently installed Oréll Talk software (1+31 consoles). The premium Oréll Talk package is a trusted platform for enhancing communication skills of tertiary level students studying different programs of Science, Engineering and Management. In addition to the vast amount of accompanying study materials, the lab provides teachers the opportunities to produce their own lessons thereby helping to create infinite learning possibilities for students.
Coordinator, School of Engineering KATHMANDU UNIVERSITY
We Indian School Al Ain, UAE hereby certify that, we are using Oréll Talk Software programme for our Digital Language Lab supplied by M/S Oréll's Technosystems (India) Private Limited. The programme is user friendly as it enables the students to listen, record and compare their voices with that of the speaker's. It is interactive as it helps the students to rectify their erratic pronunciations. The software is standard, reliable and of good quality. It has been helpful and very supportive for our students to learn the language correctly with all pronunciations and grammar.
Director (Admin) INDIAN SCHOOL - AL AIN
We are happy to announce that Oréll Software Solution’s OréllTalk Digital Language Lab has sold to Yeshwant Mahavidyalaya, Wardha, Maharashtra, to meet the Language ...
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It has been a matter of great satisfaction for us that many Central/State/Deemed/Private Universities in India come our way seeking the software services we provide ...
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We are eager to work along with Vinayak Ganesh Vaze College, Mumbai establishing Smart version of OréllTalk Digital Language Lab. With this implementation the Department ...
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