The online grievance handling system lets authorities to monitor whether institute stakeholders are misusing any services and also automates the entire grievance procedure right from registration to its closure. This online grievance administration system allows you to add the existing or new grievance redressal cell members into the portal and to track grievances online to give immediate response/resolution to the complainants.The prime benefit of EduGrievance is that complainants get post their issues online in privacy and at their convenience and have these redressed quickly. Files are kept confidential and any unauthorized publishing/sharing of the complaint will never happen with this online system.
The system can be used by institute stakeholders to raise their grievance and it is taken up by the officer in charge of that specific category of complaint alone, for efficient redressal. The user-friendly interface of the system reduces the distance and time barrier between users and the institutional management creating a warmly welcoming and cordial ambience for institutions.
Benefits of EduGrievance at a glance:
- Students/parents/teachers/staff can post complaints online
- Encourages users to raise grievances without fear
- Provides a fair and speedy means for addressing grievances
- Saves time for all parties involved
- Discretion for complainants is guarantees
- Greater confidentiality and transparency in grievance posting and redressal procedures
- Helps to build a harmonious atmosphere in campus with openness and trust
- Automates entire complaint process right from registration to closure
- Instant alerts are triggered for complainants when grievances are taken up
- Round the clock availability of system
- Improved communication by way of SMS / Email alerts
- Streamlined and systematic grievance reporting
