Grievances at educational institutions fall into two categories primarily – academic and non-academic. The purpose of online grievance redressal system for AICTE affiliated colleges is to ensure that the institute complies to resolve internally all types of grievances in a timely manner. It is advantageous to students, faculty, staff, and administration is that it keeps all communications transparent yet discreet. The term "grievance" sets forth the scope of grievance procedures and outlines the type of complaints including any kind of dissatisfaction, allegation, or complaint that there has been a violation, misinterpretation, misapplication, criminal practices or harassments in public or private..
A list of grievances in both academic and non-academic categories are preset in the program itself, simplifying the process. Other grievances pertaining to the users including non-teaching faculty can be entered manually when posting complaints/grievances.
Types of grievances include:
- Grievance related to admissions
- Grievance related to victimizations
- Grievance related to attendances
- Grievance related to charging of fees
- Grievance regarding non-transparent or unfair evaluation process
- Non-observation of AICTE norms and standards
- Refusal to return documents such as certificates
- Harassment by fellow students or teachers
- Grievance related to facilities/ quality of education as promised/required
- Non-payment or delay in payment of scholarships
- Complaints on discrimination by SC/ST/minority women/disabled categories
- Grievance related to timetable scheduling
- Violation of lab/library rules
- Hostel and dining facilities related issues
- General administration and maintenance related issues
