Why EduGrievance?

Why EduGrievance ?

EduGrievance is a web-based grievance redressal system brought to you by Oréll, the next-generation information technology solutions provider serving the education domain. EduGrievance is an online complaint redressal system that allows higher education institutions to enhance satisfactions for students, parents, teachers and other institute stakeholders through a comprehensive grievance management service. Highly sophisticated yet easy to use, EduGrievance automates the entire process right from complaint registration to its closure. It also enforces optimal strategies to ensure the grievance get attended to and redressed within a specified timeline or gets escalated to higher authorities for adequate attention and intervention.

A student/teacher/parent/staff of the institution can lodge complaints through the system by registering on the portal. After successful registration of the complaint, the user will get a complaint ID (acknowledgment number) for future references on the post. The system automatically sends an alert to the grievance cell administrator on the complaint for taking the necessary next step. The Admin will forward the complaint to the officer in-charge who deals with that specific complaint category. Once the complaint is resolved, petitioners will get an alert message and he/she can view responses to grievances posted. The stakeholders of institute tend to develop greater confidence in this online grievance and feedback mechanism as they are given formal acknowledgement via SMS, Email and other online notification, confidentially.

Unlike paper-based grievance redressal systems, EduGrievance reduces delays and/ or failure of it reaching the right person by enabling the Admin to every complaint received to the designated officer in-charge, instantly. Students, parents, teachers and other staff can effectively receive redressals to their complaints always in a time bound manner. Moreover, it is more convenient for the consumers to lodge complaints on the web. As soon as complaints are posted on EduGrievance, it triggers an alert the Admin, who after verifying the authenticity of the complaint, will forward the complaint to the designated officer in-charge, who in turn can then of course address it promptly and effectively. The officer in-charge upon redressing the complaint appropriately then replies to the complainant with supporting files, if any. The complaint will then be indicated as "closed." However, complainants can of course request reopening the matter if are not satisfied with the solution or action taken on the grievance. The Admin, in such instances, forwards it to next level in the hierarchy for an appropriate resolution.

EduGrievance has mainly three interfaces. The fully automated system includes a user interface for students, teachers, parents and other non-teaching staff, admin interface for managing the entire system and another one for the grievance cell members.

Need a Quick Query?

  • Contact

    India Toll Free: 1800-890-8040
    24/7 Support: +91 93888 14000

  • Our Mail


  • Our Location

    Corp. Office:
    Oréll, 1st Floor, BCG Tower
    Seaport - Airport Road, Kakkanad, Cochin - 682 037, India

    Oréll (FZC), Saif-Zone, Sharjah

Leave us message

How May We Help You!