Why Online Grievance Redressal Mechanism?
The Grievance Redressal mechanism is commonly used to receive and act on grievances reported by stakeholders of private or public institutions, enabling timely actions on any issue raised by them and to avail services more effectively. By establishing online grievance redress mechanisms in AICTE affiliated colleges, the council aims to take into account the performance of the institutions, ensuring that institutions meet all required standards for complaint redressal.
GRS is a mechanism commonly used to receive and act on complaints or grievances reported by stakeholders of private or public institutions, enabling prompt actions on any issue raised by them and to avail services more effectively.Unlike traditionally analogue and snail-paced methodologies through letters and complaint forms, GRS is an efficient online-based approach through a designated portal that is easy to use, quick, and trackable.
GRS can be handled directly by institutes through their own websites. Also the smart web portal for grievance processing connects stakeholders and action-takers directly through this online platform. It helps to quickly and efficiently address grievances, while maintaining affordability and ease to the users. Online grievance redressal mechanism in higher educational institutions facilitate management of grievances so that students, parents, teachers and other non-teaching staff, enabling them to lodge grievances quickly, while the management can ensure satisfactory redressals hassle-free. The Ministry of Human Resource Development (MHRD), Government of India has declared GRS mandatory at all institutions of higher education for effective and timely redressal or settlement of all grievances.
Grievance Redressal System has now become part and parcel of the operations of any administration. No institution can claim to be responsive and user-friendly unless it has an effective grievance redressal mechanism. In fact, grievance redressal technology also a gauge for determining the efficiency and effectiveness of an institution as it provides feedback on the functioning of the institution. In order to ensure transparency at institutions imparting technical education, with the supreme objective of preventing unfair practices, and to provide a mechanism for students, parents, teachers and other non-teaching staff to address their complaints and for managements to redress them, GRS is today a statutory requirement.
