EDUGRIEVANCE - Online Grievance Redressal System

EDUGRIEVANCE is a cost-effective grievance redressal solution to streamline the processes of grievance handling and redressal at institutions. It seamlessly makes the entire process of posting complaints and addressing those 100% foolproof and trackable, even for statutory bodies. Hosted on the cloud and linked to your website, it allows authorized users post grievances instantly to the relevant authority and/or department for redressal.

Features

User Interface at-a-glance

  • Post complaints by students, teachers, parents and other staff
  • Own account to edit and reset profile
  • View status of the complaints posted
  • View notifications from the grievance cell members
  • ‘Reminder’ option to give alert reminding pending issues
  • ‘Reopen’ option to recommence the case for further investigation
  • Provision to give detailed account of the complaint in not less than 4000 words
  • Attach supporting files in favour of the complaint/grievance
  • To view the reply for the complaint posted

Admin Interface at-a-glance

  • Account Settings to edit and reset admin profile
  • Add grievance cell members
  • Create and monitor accounts of grievance committee
  • Add head of the institution and a management representative in the cell
  • Option to verify and approve registered users checking their authenticity
  • View complaints sent by the users
  • Check the authenticity of complaints
  • Assign complaints to grievance cell members based on the complaint nature/type
  • Generate reports on a monthly basis in word/pdf/excel format

Grievance Cell Member Interface at-a-glance

  • Settings to edit and reset profile
  • Option to view complaints sent by the user
  • ‘Reminder’ to view the alert message reminding pending complaints
  • Report generating feature to create account on the total/pending/closed complaints, assigning start and end date
  • Option to send reply to the complaints along with attachments, if any
  • Re-open complaints and give satisfactory solution

Reports

  • Customisable and fully integrated report
  • Reports can be generated by assigning start and end date for which the data is needed
  • Admin can create reports in three categories such as total grievances received, pending grievances, and closed grievances
  • Report will include complaint category, subject line, complaint type, date of posting, complaint status, name of complainant, actions taken etc
  • Reports can be viewed/downloaded in word, pdf and excel format

Need a Quick Query?

  • Contact

    India Toll Free: 1800-890-8040
    24/7 Support: +91 93888 14000

  • Our Mail

    info@orell.com

  • Our Location

    Corp. Office:
    Oréll, 1st Floor, BCG Tower
    Seaport - Airport Road, Kakkanad, Cochin - 682 037, India

    Dubai/UAE
    Oréll (FZC), Saif-Zone, Sharjah

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