Features

Modules & Features Product Overview Plans & Pricing

Features

EduGrievance, the latest productivity enhancement tool for institutions of higher education has umpteen features that makes it appealing for organizations worldwide. Separate dashboards for students, teachers, parents and non-teaching staff in addition to admin and grievance cell member controls, helps maintain confidentiality in the grievance dealing processes. It gives an opportunity for institutions to implement a set of specific measures to ensure accountability and maximum output, by managing grievances of the stakeholders and increasing transparency thereby establishing a very positive ambience.

Admin Dashboard

  • Post complaints by students, teachers, parents and other staff
  • Account Settings to edit and reset admin profile
  • Add grievance cell members
  • Create and monitor accounts of grievance committee.
  • Add head of the institution and a management representative in the cell
  • Option to verify and approve registered users by cross-checking their credentials
  • View complaints sent by the users
  • Check the authenticity of complaints
  • Assign complaints to grievance cell members based on the complaint nature/type
  • Generate reports on a monthly basis in Word/PDF/Excel format

Grievance Cell Member Dashboard

  • Edit/reset profile
  • View complaints posted
  • Set reminders to view the alert message reminding pending complaints
  • Generate reports on total/pending/closed complaints, assigning start and end dates
  • Respond to complainants with attachments, if any
  • Re-open complaints and give satisfactory solution
  • Generate customized reports
  • Filter reports by start/end dates of records
  • Categorize grievance reports in by total received, pending, and/or closed
  • Categorize complaints by subject, type, date, status, actions taken and pending
  • View/download reports in Word, PDF and Excel formats

User/Student Dashboard

  • Post complaints by students, teachers, parents and other staff
  • Own account to edit and reset profile
  • View status of the complaints posted
  • View notifications from the grievance cell members
  • ‘Reminder’ option to give alert reminding pending issues
  • ‘Reopen’ option to recommence the case for further investigation
  • Provision to give detailed account of the complaint in not less than 4000 words
  • View and reply to the complaint posted
  • Attach supporting files in favor of the complaint/grievance

Reports

  • Customizable and fully integrated reports
  • Filter reports start/end dates
  • Admin can create categorized reports by total received, pending and/or closed
  • Complaints categorized by subject, type, date, status, actions taken etc.
  • Complaints categorized by subject, type, date, status, actions taken etc.

Need a Quick Query?

  • Contact

    India Toll Free: 1800-890-8040
    24/7 Support: +91 93888 14000

  • Our Mail

    info@orell.com

  • Our Location

    Corp. Office:
    Oréll, 1st Floor, BCG Tower
    Seaport - Airport Road, Kakkanad, Cochin - 682 037, India

    Dubai/UAE
    Oréll (FZC), Saif-Zone, Sharjah