Post complaints by students, teachers, parents and other staff |
View status of the complaints posted |
View notifications from the grievance cell members |
‘Reminder’ option to give alert reminding pending issues |
‘Reopen’ option to recommence the case for further investigation |
Provision to give detailed account of the complaint |
View and reply to the complaint posted |
Attach supporting files in favor of the complaint/grievance |
Create and monitor accounts of grievance committee. |
Option to verify and approve registered users by cross-checking their credentials |
Check the authenticity of complaints |
Assign complaints to grievance cell members based on the complaint nature/type |
Generate reports on total/pending/closed complaints, assigning start and end dates |
Respond to complainants with attachments, if any |
Re-open complaints and give satisfactory solution |
Customizable and fully integrated reports |
Categorize grievance reports in by total received, pending, and/or closed |
Categorize complaints by subject, type, date, status, actions taken and pending |
View/download reports in Word, PDF and Excel formats |
Admin can create categorized reports by total received, pending and/or closed |
Complaints categorized by subject, type, date, status, actions taken etc. |
India Toll Free: 1800-890-8040
24/7 Support: +91 93888 14000
info@orell.com
Corp. Office:
Oréll, 1st Floor, BCG Tower
Seaport - Airport Road, Kakkanad, Cochin - 682 037, India
Dubai/UAE
Oréll (FZC), Saif-Zone, Sharjah